Paul Wozniczka

• Clients include OpenAI, Meta, LinkedIn, and Mercor.
• Freelance content operations, AI evaluation, and technical documentation projects.
• Optimized enterprise AI model-evaluation workflows to improve technical content accuracy.
• Implemented RLHF (Reinforcement Learning from Human Feedback) frameworks to assess LLM outputs for technical correctness.
• Building AI agents for clients in content development, management, lead generation, business optimization.
• Provided tailored content auditing, content creation, copywriting, and technical documentation consulting services, including user guides, online help, API documentation, advertisements, tutorials, grant proposals, reference materials, videos, web, and UX designs.
• KnowledgeFlow AI | Wizard of Docs LLC

• Pioneered AI-assisted authoring and prompt-driven content generation, accelerating documentation update cycles by 40%.
• Directed Docs-as-a-Platform strategy as head of docs for an AI agent enterprise SaaS and on-premise with docs-as-code workflows for product and API documentation.
• Owned the documentation infrastructure and content delivery (Docusaurus, OpenAPI, Git-based workflows) to support versioned API reference content for global developer and enterprise audiences.
• Documented complex AI infrastructure, including data ingestion, indexing, and query execution workflows for enterprise-scale deployments.
• Led cross-functional alignment with DevRel, UX, and Product teams to transform static documentation into a proactive self-service system, delivering omnichannel content.
• Engineered custom plugins and validation components in JavaScript, Python, and TypeScript for internal agent applications and documentation platforms to programmatically validate product behavior and maintain a single source of truth.

• Provided thought leadership for freelance IBM projects in generative AI and cloud ERP.
• Collaborated with SMEs and IBM executives to create content around Generative AI, Cloud ERP, and Deep Learning.
• Freelance

• Managing a team of technical writers and documentation engineers in Stadia, Immersive Stream, and Core Experience
• Establishing standards and best practices for documentation and cross-team collaboration
• Setting goals, expectations, and holding regular performance check-ins
• Preparing and recommending long-term plans for creating and improving developer and end-user content
• Collaborating with the global technical writing community to coordinate presentations and events

• Provided tailored content auditing, content creation, copywriting, and technical documentation consulting services, including user guides, online help, API documentation, advertisements, tutorials, grant proposals, reference materials, videos, web, and UX designs
• Optimized documentation processes establishing efficient workflows, conducting content audits, and identifying areas for improvement
• Implemented AI prompt engineering skills for AI generative content creation, resulting in significant time and cost savings for clients
• Part-time consulting

• Directed content strategy and information architecture for portfolios generating over $1.4 billion in annual revenue, driving product value and user satisfaction.
• Led and developed a team of 14 technical writers, streamlining agile workflows for products in automation, databases, DevOps, machine learning, networking, performance management, and storage.
• Designed and implemented a transparent, metrics-driven performance management framework aligned to organizational expectations, improving clarity around team-level expectations, targeted skill development, and career progression.
• Maintained team efficiency and optimized workflows through strong leadership and problem-solving skills, resulting in a 20% increase in overall productivity.
• Enhanced cross-functional capacity by 30% by aligning department priorities such as OKRs/KPIs, functions, and common goals.
• Adapted job assignments and schedules to address dynamic business needs, maximizing productivity and customer satisfaction.
• Revamped onboarding processes with comprehensive DITA and AEM training, improving new hire documentation quality and reducing onboarding time by 25%.
• Developed long-range plans for developer and end-user content, contributing to a 25% growth in department personnel and expertise.
• Achieved a 50-60% increase in page views on key database products by implementing SEO improvements and capitalizing on market trends and metrics.
• Collaborated with internal and external customers to remediate pain points, prioritize documentation improvements, and gather feedback for future updates.
• Conducted team workshops on best practices in structured authoring, DITA, HTML, CSS, XML, Swagger, Markdown, Git, and static site generators, enhancing team skills and knowledge.

• Delivered best-in-class technical content based on the needs of all audiences from software developers to end users in a global, Agile environment and orchestrated global Content Councils for stakeholder alignment.
• Led the product content strategy, documentation, SEO, and rich media efforts for machine learning solution and over a dozen products in networking, system, application, performance, and database management global teams.
• Orchestrated global Content Councils for stakeholder alignment and developed global content standards.
• Mentored new hires supervised overseas writers assisting in performance management and calibration decisions.
• Led new projects with technical documentation, marketing content, SEO, web copy, content strategy, and rich media production.
• Wrote elegant API developer documentation in Swagger, OpenAPI, and Confluence that established corporate API documentation standards.
• Led new product content SEO for specific audiences, using a consistent voice, and maintained frequent new, unique traffic in the DocOps platform.
• Established best practices and standards in content versioning.
• Delivered rich media including YouTube overviews and tutorials that enhanced the user experience.
• Received STC Awards of Excellence for the CA Mainframe Operational Intelligence and Mainframe Team Center – Content Viewer API Reference documentation.
• Streamlined the preparation of content from a massive AuthorIT (DITA) to Confluence migration.

• Authored documentation in a global, Agile environment for various products in the distributed and mainframe business units
• Authored structured documentation in AuthorIT with DITA
• Successfully implemented scenario-based content and lean content strategies with support from the product owner and received positive customer feedback
• Implemented Google Analytics for products in distributed and mainframe to support the public content initiative, and monitored end-user behavior using this information
• Mentored a new hire by presenting department standards and best practices
• Frequently provides guidance to other technical writers about best practices
• Lead the global writing team for an enterprise service desk product, such as adopting scenario-based content, and expanded the context-sensitive help system
• Authored content for a new Flipboard cookbook for the enterprise service desk product

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